VIRTUAL TOURS & MATTERPORT:

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LIMIT PHYSICAL INTERACTIONS WITH THE USE OF PERSONALIZED VIRTUAL TOURS FOR VIEWINGS
 

We have all been forced to look into unique & different ways of conducting business remotely & adapting post lockdown, mostly with the use of technology. While virtual tours (and floorplans) offer many advantages, from retaining buyer interest, filtering out time wasters, appealing to a larger target market & gaining the competitive edge, we understand that the human component can never be replaced & will always be a crucial element in seeing through any real estate transaction.

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Here are a few ideas to incorporate this element into your virtual tour:

Information labels

Provide even more transparency & guidance. Highlight features about the property, visible defects or point out any recent/planned repairs.

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Video / audio clips

Connect with your buyers & establish trust. Introduce yourself, mention close by amenities, property features & facts room by room, as you would during a physical viewing.

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Virtual viewing appointments

Schedule a virtual viewing where you connect with your buyer on a platform such as Zoom. Access the virtual tour, share your screen with your clients & “walk” them through the property.

FLOORPLANS:

 

A real estate marketing floor plan is a very clear, visual representation of a property which includes the measurements and existing layout of the various areas in the property and includes fixtures such as doors, windows, sinks, baths, toilets and shower enclosures. These floor plans are specifically  intended to be used for representation purposes and are not architectural plans. 

 

Including property floorplans as part of your marketing strategy is a must for property practitioners to stand out from the competition and create an immediate and lasting visual impact.

 

From the prospective client’s perspective, a property floorplan offers a better idea if property is likely to be suitable before viewing, especially if clients are not locally based. This greatly reduces time spent on viewings.

 

A few benefits of utilising floorplans:
 

• Features such as extensions, storage space, windows and open plan rooms as well as measurements minimises the chances of wasted viewings.
   

• Floorplans demonstrate the flow, size and potential of every home, including ones that currently look smaller due to clutter and untidiness.
   

• Providing floorplans helps prospective clients remember the property clearly after the viewing, especially if they have viewed multiple properties or have not spent a long time viewing the property.
   

• Future clients can use the floorplan to plan how their furniture and belongings will work in the space.
   

• Appeal to a larger client base, especially those not locally based to view.

INSPECTIONS:

A  property inspection is an examination (done before, during and after a lease agreement) that documents a property’s condition so that the interests of both the lessor and lessee are protected. Besides being a legal requirement, Inspections are vital to fully document the state of a rental property rented by a tenant before he or she takes occupation. The inspection documents the state of the property on occupation and again once it’s vacated, allowing parties to identify if any damage was done during the tenant’s tenure. Thus, the cost of damages can be fairly deducted from the tenant’s damage deposit.

There are various types of property inspections, namely:

Incoming / Move In Inspections
An  incoming inspection is for initial handovers of properties from agency or private landlord to tenants entering into a new lease. The inspection documents the condition of the property which includes any existing defects and damages.

Midterm / Interim Inspections
Generally performed every 6 months during the course of a tenancy, this periodic inspection is a brief sweep of a property to assess that the state of the property is being maintained, certain terms of the lease are being adhered to and to identify potential maintenance needed.

Pre outgoing inspections
Occur just prior to the tenant’s lease culmination to ensure that any damages during the tenancy are logged. These inspections also ensure that the tenant is aware of what they need to attend to before vacating the property and adhere to any certain requirements in the lease agreement to minimise disputes.

Outgoing / Move Out Inspections
When the tenant is vacating the property.
 

WHY INSPECTIONS ARE SO IMPORTANT

Property Inspections may seem like a lot of work, but they’re crucial in protecting the interests of both landlords and tenants.
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• Firstly, South African legislation (governed by the Rental Housing, Unfair Practices Regulations and Consumer Protection Acts) dictates practice around inspections and the refund of the damages deposit.
   

• When a property is rented, The Rental Housing Act stipulates that an agreed-upon, documented ingoing and outgoing inspection must be undertaken by both landlord and the tenant, or their assigned representatives.
   

• Not performing these joint inspections, means that you may have no legal recourse should the property be damaged or if any items of inventory are missing. You won’t be able to withhold any deposit in the event of damages to your property.
   

• Midterm inspections allow the landlord/agent to intervene early if there is any breach or damage by the tenant. This can prevent unpleasant situations from escalating further. Similarly, mid term inspections allow tenants to highlight any maintenance or damage that should be attended to by the landlord.

 

WHEN TO DO INSPECTIONS

Thorough inspections need to be done at check-in and check-out, at the very least.
 

• Check-in: before a new tenant takes occupancy of a property, a joint inspection must be done. This can occur between landlord or agent and the tenant, or between the parties’ representatives.
   

• Mid-term: this is ideally done half way through the tenancy agreement in order to monitor the state of the property and attend to any maintenance required to keep the landlord’s asset in good shape. This inspection is far quicker, and is necessary to document any obvious damage or pressing maintenance requirements.
   

• Check-out: around 4-6 weeks (and no less than 3 days) before the lease is due to expire, a joint outgoing inspection must be done with all relevant parties (or their representatives) present. In this inspection, parties must determine if any damage has been done, and who is responsible for the fixing thereof. It is generally recommended to perform this around 4-6 weeks because the tenant is then given enough time to address any damages that are their responsibility. Ideally, the property will be returned in much the same state that it was received – however, one should take into account fair wear and tear or maintenance issues that fall out of the tenant’s jurisdiction.
   

• A final check-out inspection should be done once the tenant has vacated the property to fully record the final condition of the property.

NB: Give your tenant sufficient warning and allow them enough time to prepare for your inspection.

 

RETURNING THE DEPOSIT

If there is no damage to the property
If you’re lucky enough to have great tenants who have kept your asset in good condition and there are no outstanding amounts due, you need to reimburse them with their full deposit (with interest) within 7 days of the expiration of the lease.
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If there is damage to the property
Should your property have some damage, you are obliged to reimburse their deposit (with interest) within 14 days after restoration of said property – granted no outstanding amounts are owed to you in terms of the lease. The Rental Housing Tribunal interprets this to mean that the landlord must action the repairs with urgency and refund the tenant within 14 days of the finalisation repairs. However, if it appears the landlord is dragging their feet with the necessary repairs, the Tribunal could rule the deposit should be refunded within 14 days of expiry of the lease.

If your tenant has not attended the outgoing inspection
Should the tenant fail to meet the landlord or representative at the outgoing inspection, the deposit must be refunded within 21 days of expiry of the lease.
 

DISPUTES

Unfortunately, not all landlords and tenants see eye-to-eye when it comes to check-out time. In the case of a dispute, make sure you do the following:
 

• Go to an attorney if the matter requires it.
   

• Contact The Rental Housing Tribunal. If a case officer can’t mediate and resolve the dispute it will go before the tribunal for settling. In the case of a dispute, make sure that you always prepare concise, relevant evidence to argue your case. Include date and time stamped pictures (with confirmation signatures) as these provide the best evidence. Document all communication between the landlord/agent and the tenant – as this indicates to the tribunal that you have tried to resolve the issue yourself to no avail.

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LEGISLATION

Whether you’re a landlord or a tenant, it’s important to educate yourself on South African legislation surrounding rentals.

The Rental Housing Act

Chapter 3 Clause 5 (3)(c) & (d) refer to the payment of a damages deposit
Chapter 3 Clause 5 (3)(e) refers to the ingoing inspection
Chapter 3 Clause 5(f) refers to the outgoing inspection
Chapter 3 Clause 5(g)(l) refer to the conditions attached to the refund of the deposit as well as permitted deductions from the deposit the Rental Housing Tribunal (include contact details for national RHT)

The Unfair Practices Regulations

Clause 4(1)(a)(i) & (ii) refers to the condition of the property at the commencement of the lease agreement
Clause 4(1)(b)(e) refer to the maintenance and repairs for which a landlord is responsible as well as the provision of services
Clause (6)(1)(d) refers to when the rented property can be entered by the landlord or his representative

The Consumer Protection Act

Clause 53 refers to defects and repairs
Clause 54 refers to the tenants’ rights to quality service and no defects in a property
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YOUR LEASE

The Rental Housing Act requires a landlord to include certain information in the lease agreement which is listed in Chapter 4 Clause 5(6) Maintenance clause.
Your maintenance clause should detail clearly what areas of maintenance the tenant is responsible for, and which areas of maintenance the landlord is responsible for. This will also determine who is responsible in the event of damage.
 

RENTAL HOUSING TRIBUNAL

If you have a residential dispute and feel that you are not being treated in a fair manner, you can contact the Rental Housing Tribunal in their province. A representative will investigate the complaint, hear both sides of the dispute and they are empowered to make a final ruling which are binding on both parties.