Do you need to elevate your listings?
Trying to attract more sole mandates?
Want to become more effective in business?
Frequently asked questions
What is the difference between a virtual tour & Matterport 3D virtual tour?
Typically, a standard virtual tour consists of a sequence of 360° panoramic, 2D images that
are “stitched” together to create a spherical virtual tour of the property (similar to google
map tours). While users can view each space from top to bottom and left to right, they are
limited in terms of navigating the space freely or change viewpoints. Matterport virtual
tours introduces depth and offers a true interactive and immersive 3D environment where
users are able to measure any surface, move freely throughout the entire property as if they
were actually there.
Apart from the Matterport virtual tour link, you will receive edited marketing photographs
(4K, HDR photos ready for print and digital), a branded 2D floorplan and a short teaser video. Information pop up tags (called Mattertags) can also be inserted in the virtual tour on
request (at no additional cost) to highlight features (you supply the input content).
Tell me more about Mattertags
Mattertags appear as blue dots visible to users navigating the space. When clicked on,
information boxes pop up with your supplied content (video, image, text, hyperlink or
audio). These are extremely effective to highlight additional features of a property, add
context and insert useful information to help guide your buyer through the property and
create a fantastic user experience.
How long does a Matterport shoot typically take?
Depending on the size of the property, the scan can typically take anything from an hour to
2 for standard residential properties.
What is the turnaround time?
You will receive your live Matterport link, floorplan and photographs within 24 to 48 hours
from completion of the shoot.
What do I need to prepare?
For best results, ensure that the property is clean and tidy and that no cleaners or
contractors are busy on site and that all areas are accessible on the day. Each area/room is
scanned multiple times from various location points in the room and during the scan, no
persons or pets may enter or be present in the space.
How is the virtual tour displayed on a website?
The link acts the same as a YouTube link. You can copy and paste the link into your web
page and various social media platforms. You can also use this link on your listings where
virtual tour tabs are offered through various property portals.
We will even provide the special coded link for embedding the tour to play live within your
Are outdoor spaces included in the virtual tour?
Yes! Outdoor spaces are captured as 360° panoramic views (not 3D explorable spaces as
with interior spaces).